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Software and artificial intelligence for Tarifa's season

Kite schools, accommodation, hospitality and activities: in Tarifa the year isn't flat. There are months when you can't keep up and long months of calm. We write software that copes with both, and we're right next door.

How business works in Tarifa

Kitesurfing students listening to their instructor by a large window, with the beach and kites outside

A Tarifa business lives two lives. In season there aren't enough hands: the phone never stops, bookings come in in English, German and French, and the person who should be answering them is on the beach teaching or at reception with a queue. Out of season, the volume doesn't justify having someone waiting in case something comes in.

On top of that, the wind is in charge. If the Levante is blowing today and nobody can go out, the schedule has to be rearranged and everyone told, one by one, while the phone rings. Hiring more people in August doesn't fix that: whoever joins doesn't know the business, and by October they've gone.

What does cope with those swings is software. It doesn't care that it's August or eleven at night, it deals with several people at once without getting flustered, and in the low season it's still there without you having to prop it up.

Where it gets stuck

What holds a Tarifa business back.

In season, nobody's free to answer

Bookings and questions come in just as you're delivering the service. Every message left unanswered in August is a customer who goes to the school next door — which didn't answer better, just sooner.

Every booking arrives in a different language

English, German, French, and always similar questions: what level you need, whether equipment is included, whether previous experience is required, what the wind is like. Answering them well is easy; answering all of them, by hand and on time, isn't.

When nobody can go out, everyone has to be told

The wind decides and you rearrange: who's coming tomorrow, whose time you change, who you refund. By hand, that's a whole afternoon of messages, which also have to be written in three languages.

Services

Where we'd start in Tarifa.

It isn't everything we do: these are the ones that fit best here. See all services

An example in Tarifa

An example of what can be built here: an enquiry arrives in German at midnight asking if there are places left on Thursday. The assistant checks availability, replies, books it and adds it to your diary. And if there's no wind on Thursday, the same system tells everyone who was coming and offers them another day.

Further reading

Articles for businesses in Tarifa.

Specific cases by sector, written for people who are still looking. They're in Spanish, like the rest of our blog. If you'd rather read something more general, there are also our guides (in Spanish).

Our office is in Los Barrios. We work in person across the Campo de Gibraltar, including Algeciras, La Línea, San Roque and Los Barrios, and remotely with the rest of the province of Cádiz.

Tarifa's season is coming and you already know you won't keep up?

Show us how your bookings and questions come in and we'll tell you what can be automated before the rush starts.